REVIEW NOTES Chapter 7 and 8

Suppliers business partners and others who operate

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suppliers, business partners, and others who operate outside the organization 9. Primary ERP modules/applications: a. CRM – Customer Relationship Management b. Sales Order Processing c. SCM – Supply Chain Management 10. Core Components of ERP Systems: a. Financial Management – accounting, financial reporting, performance management, corporate governance b. Operations Management – simply, standardize, and automate business processes for inbound/outbound logistics, product development, manufacturing, sales and services c. Human Resource Management – employee recruitment, assignment tracking, performance reviews, payroll, regulatory requirements 11. The primary organizational problems that drove the rapid implementation of ERP systems: a. Stand-alone Legacy applications (silos) a.i. Not designed to communicate with other system a.ii. Variety of computing hardware platforms a.iii. Enable departments to conduct daily business activities a.iv. Not helpful for other areas in the firm b. Multiple Proprietary Legacy systems b.i. From vendors b.ii. Not designed to share with other vendors’ systems b.iii. Problem of knitting together (hodgepodge portfolio of discordant proprietary applications) b.iv. Lack of integration between systems 12. The Formula for Success with Enterprise Resource Planning Systems: a. Secure executive sponsorship (most failures are due to lack of top-level management support) b. Get help from outside experts (consultants can make implementations faster) c. Thoroughly train users c.i. Training is the most overlooked, underestimated, and poorly budgeted expense d. Take a multidisciplinary approach to implementations d.i. Include end users from all functional areas in the development and implementation) e. Initiate evolving the ERP Architecture Chapter 8 – Supply Chain Systems
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1. What is a Supply Chain? a. A supply chain is a collection of companies and processes moving a product: a.i. Suppliers of raw materials a.ii. Suppliers of intermediate components a.iii. Final production a.iv. To the customer b. Upstream – flow from sources of raw materials and components c.
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