lack of personal ethicsWhich of the following is not a leading reason that employees resist change?productA technological innovation that improves the performance and speed of a computer's operating system would be considered a(n) innovation.Benchmarking___ is the process by which a company compares its performance with that of high-performing organizations.low productivity and turnoverWhich of the following is an inside force for change?treatment, or intervention,Omar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills to function better as a team. Omar is conducting the ___ stage of the OD process.Wait until 2017 and see what the turnover rate is at the end of that year.The human resource manager at Helping Hands Inc. has just calculated that the employee absenteeism rate for 2016 is 15 percent higher than it was in 2015, and the turnover rate increased 18 percent over the same time period. Whichof the following is NOT an option she should consider for improving the situation?evaluationA year after she assisted Thomas Engineering in making changes to an employee incentive plan, Kara, an OD consultant, is visiting the company to determine if the changes were helpful. Kara will compare sales and turnover data from the last three years to the current year. Kara is in the ___stage of the OD process.ODorganizational developmentshareholder, customer, and market changes.Firms such as General Motors and McDonald's actively collect information about customer preferences and try to address them in their new products. General Motors and McDonald's are actively trying to adapt toHave the courage to follow your ideas.Which of the following is an effective way to deal with change and innovation?Organizational development___ is the set of techniques used for implementing planned change to make people and organizations more effective.
innovativeTeachers Credit Union has decided that tellers must rotate through a new weekend shift on Saturday afternoons because several of its financial competitors have recently begun to offer additional hours to customers. Teachers Credit Union is implementing a(n) ___ change.dealing with employee stress that comes from revitalizing an organization or adapting to a mergerIn which of the following situations would OD techniques be the most helpful?give employees new information, perspectives, and models for behavior. During Lewin's changing stage, managers shouldencourage and reinforce the desired change in the employees.During Lewin's refreezing stage, managers shouldmoderateAn innovative change involves ___ complexity, cost, and uncertainty.knowledge-work jobs that require creativity and problem solvingWhich of the following jobs are least likely to be taken over by automation?three stages: unfreezing, changing, and refreezing.Lewin's change model consists ofunfreezingAfter Mary's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's competition more than 70 percent of the time. The most frequently cited reason was customer service. During which stage of Lewin's change model should Mary provide her employees with this information about the problems with customer service?
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