Resources for monitoring g progress reporting at the

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resources for monitoring g. progress reporting at the end of each quarter to the Operations General Manager h. regular performance management of online staff and lodgement of records with the HR Manager. PART B 1. Identify areas of employee underperformance, 2. determine possible remedial actions and 3. prepare to performance manage underperforming employees. Add to the existing Contingency Plan for underperforming employees - developed in Assessment Task 1. PART C BSBMGT517 Manage Operational Plan v1.2 221117 Page 54 of 81
1. Follow your contingency plan and the BBQ Fun performance management policy to coach and performance manage an underperforming employee. 2. Arrange with your assessor to role-play the coaching session. To prepare for the coaching session complete the: The Performance Management Plan template, Appendix 3 on page 44; and the Coaching Plan template Appendix 3 on page 45 Make sure you begin the coaching session with an explanation of your role as a coach in supporting the employee to meet BBQ Fun ’s organisational goals. Role-play 1: Coach You are coaching Lee Waters, a new employee and part of the online sales and service team. His targets include: 1% error rate (currently 5%) <10 minutes per interaction (currently 20 minutes) $30,000 sales (currently $20,000) participate in two hours sales training per month (currently 0 hours). He doesn’t understand what a coaching session is all about and you need the coach to explain how they are going to help you achieve your targets. If the coach doesn’t explain this at the beginning of the session, you will ask for an explanation.
Coach: Hello, How are you today?
Coach: I’m glad to hear that. First question. What is your job goals? BSBMGT517 Manage Operational Plan v1.2 221117 Page 55 of 81

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