If you did not select the correctanswer, it will be highlighted inblue.Question 1:(1 Point)Which of the following is a structural barrier to effectiveperformance?a.Lack of clarity around roles and responsibilitiesb.Lack of tools and equipmentc.Lack of reward systemsd.Lack of performance measurementsQuestion 2:(1 Point)What is the term for a culture in which members of anorganization believe that knowledge and skill acquisition arepart of their job responsibilities and that learning is animportant part of work life in the organization?a.Learning cultureb.Knowledge culturec.Counter cultured.Organizational cultureQuestion 3:(1 Point)Which of the following statements would be an example of an"itch"?a.ABC Inc. is faced with increasing revenue and falling costsb.ABC Inc. notices an increase in productivityc.ABC Inc. notices an increase in customer complaintsd.ABC Inc. notices a decrease in employee absenteeismQuestion 4:Time and resources are at a premium for most companies andorganizations. Which of the following is NOT one of the time-
(1 Point)saving approaches described in Zemke’s (1998) article?a.Accept the assignment to develop a new model amongmanagers. Seek out exemplary managers who already have theexpertise and create a forum by which they can share andmodel their experience with other managersb.Accept the training assignment. Distribute a survey toindividuals if it is a large companyc.Accept the training assignment. It’s better to analyze the causeof a performance problem before rushing ind.Accept the training assignment. Reduce the time allocated tointerviewing if the problem has minimal impact to thecompanye.Accept the training assignment, but study it as a performanceissue. If new and significant information about the problemarises, renegotiate the terms of the assignmentQuestion 5:(1 Point)The management for a small non-profit arts organization hasasked you to conduct a needs assessment. The organization hastwo full-time employees, twenty volunteers, and a 6 memberBoard of Directors. There are 1000 members, but they have nodirect involvement in the day-to-day operations of theorganization. According to the tips provided by Dr. Carliner,which answer best represents the most relevant methods forcollecting information for a needs assessment for this small non-profit organization?a.Get background information, interview key people, conduct afocus group, observeb.Get background information, conduct a group interview,distribute a survey, observec.Get background information, interview key people, conduct agroup interview, distribute a surveyd.Get background information, conduct a focus group, observee.Get background information, interview key people, distributea surveyQuestion 6:(1 Points)When Dr. Carliner posed the question, "What sensitivities arethere inside the organization so that I don't get myself in deeptrouble?" to what part of the needs assessment was he referring?
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Term
Fall
Professor
Peter Dimitrak
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