Yes No Please circle Has sufficient evidence and information been provided by

Yes no please circle has sufficient evidence and

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Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature Duangphon Sithakhot Assessor’s signature 10 | P a g e
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Activity 1C Q&A Describe how you would prepare your work area and needs for the day. I need to prepare for a board meeting Develop a preliminary agenda Select the right participants Assign roles to participants Send the invitation and preliminary agenda to key participants and stakeholders Send any reports, pre-reading, or requests for materials that may require preparation from participants Identify the decision-making process that will be used in the meeting Finalize the agenda and distribute it to all participants 11 | P a g e
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Activity 1C checklist – for assessor This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required. Learner’s name Duangphon Sithakhot Assessor’s name Unit of Competence (Code and Title) Date(s) of assessment Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature Duangphon Sithakhot Assessor’s signature Activity 2A Q&A What is good, quality customer service? 12 | P a g e
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The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. To ensure you provide the best customer service: know what your customers consider to be good customer service take the time to find out customers' expectations follow up on both positive and negative feedback you receive ensure that you consider customer service in all aspects of your business continuously look for ways to improve the level of customer service you deliver. How would you ensure that your customers’ were given quality customer service? Complaints Listen to customer complaints; you may learn something about your product or service. Let customers know that you appreciate feedback.
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