Identify three obvious signs of conflict and three

This preview shows page 12 - 16 out of 29 pages.

Identify three obvious signs of conflict and three subtle signs of conflict brewing in the workplace.
Satisfactory Unsatisfactory Q15: List three circumstances when you should seek assistance from other work group members. 1. You’re unsure of the task. 2. You are unable to carry out the task alone. 3. You are unable to complete your workload. Satisfactory Unsatisfactory Frontier Leadership Pty Ltd trading as Frontier Education | ABN: 71 141 901 975 | RTO No: 110080 | CRICOS No: 03520G Name: BSBWOR203 - Assessment Version: 1.0 Last Reviewed: November 2016
BSBWOR203 - Student Assessment Q16: Describe the five-step procedure for appropriately dealing with difficulties in the workplace. Step 1 : Discuss and define the problem. Discuss the problem as openly and honestly as you can. While doing so, show respect and empathy towards each person and consider their viewpoints. Step 2 : Confirm the problem. Paraphrase and ask questions to make sure everyone agrees on what the problem is. Step 3 : Brainstorm solutions Brainstorm solutions to resolve the conflict quickly and effectively. Give your input and suggest possible ways of dealing with the problem appropriately. Step 4 : Agree and take action Agree on the best solution – taking everyone’s needs and organizational constraints into account. Step 5 : Follow up on outcomes Take time to follow up on outcomes. Satisfactory Unsatisfactory Frontier Leadership Pty Ltd trading as Frontier Education | ABN: 71 141 901 975 | RTO No: 110080 | CRICOS No: 03520G Name: BSBWOR203 - Assessment Version: 1.0 Last Reviewed: November 2016
BSBWOR203 - Student Assessment ASSESSMENT C – PROJECT Learner assessment guide and evidence This assessment requires you to research the policies, procedures and organisational standards that relate to your own work role. You are required to do the following. Complete all tasks. Answer all the questions There is one task in this project: Task 1: Research project Frontier Leadership Pty Ltd trading as Frontier Education | ABN: 71 141 901 975 | RTO No: 110080 | CRICOS No: 03520G Name: BSBWOR203 - Assessment Version: 1.0 Last Reviewed: November 2016
BSBWOR203 - Student Assessment Learner assessment guide and evidence This assessment requires you to research the policies, procedures and organisational standards that relate to your own work role. You are required to do the following. Locate your workplace policies/plans/procedures and your position description. Consult with your manager and other members of your work group to complete this activity. Answer all the questions.

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture