Resolve problem of fragmented redundant data sets and systems Enable

Resolve problem of fragmented redundant data sets and

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Resolve problem of fragmented, redundant data sets and systemsEnable: Coordination of daily activitiesEfficient response to customer orders (production, inventory)Provide valuable information for improving management decision making
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Systems That Span the Enterprise
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Systems That Span the EnterpriseSupply chain management (SCM) systemsManage firm’s relationships with suppliersShare information aboutOrders, production, inventory levels, delivery of products and servicesGoal: Right amount of products to destination with least amount of time and lowest cost
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Systems That Span the EnterpriseCustomer relationship management systems:Provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retentionIntegrate firm’s customer-related processes and consolidate customer information from multiple communication channels
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Systems That Span the EnterpriseKnowledge management systemsSupport processes for acquiring, creating, storing, distributing, applying, integrating knowledgeCollect internal knowledge and link to external knowledgeInclude enterprise-wide systems for:Managing documents, graphics and other digital knowledge objectsDirectories of employees with expertise
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Systems That Span the EnterpriseIntranetsInternal networks built with same tools and standards as InternetUsed for internal distribution of information to employeesTypically utilize private portal providing single point of access to several systemsMay connect to company’s transaction systems
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Systems That Span the EnterpriseExtranetsIntranets extended to authorized users outside the companyExpedite flow of information between firm and its suppliers and customersCan be used to allow different firms to collaborate on product design, marketing, and production
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Systems That Span the EnterpriseCollaboration and communication systems‘Interaction’ jobs a major part of global economyMethods include:Internet-based collaboration environmentsE-mail and instant messaging (IM)Cell phones and smartphonesSocial networkingWikisVirtual worlds
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