Resolve problem of fragmented, redundant data sets and systems•Enable: •Coordination of daily activities•Efficient response to customer orders (production, inventory)•Provide valuable information for improving management decision making
Systems That Span the Enterprise
Systems That Span the Enterprise•Supply chain management (SCM) systems•Manage firm’s relationships with suppliers•Share information about•Orders, production, inventory levels, delivery of products and services•Goal: Right amount of products to destination with least amount of time and lowest cost
Systems That Span the Enterprise•Customer relationship management systems:•Provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention•Integrate firm’s customer-related processes and consolidate customer information from multiple communication channels
Systems That Span the Enterprise•Knowledge management systems•Support processes for acquiring, creating, storing, distributing, applying, integrating knowledge•Collect internal knowledge and link to external knowledge•Include enterprise-wide systems for:•Managing documents, graphics and other digital knowledge objects•Directories of employees with expertise
Systems That Span the Enterprise•Intranets•Internal networks built with same tools and standards as Internet•Used for internal distribution of information to employees•Typically utilize private portal providing single point of access to several systems•May connect to company’s transaction systems
Systems That Span the Enterprise•Extranets•Intranets extended to authorized users outside the company•Expedite flow of information between firm and its suppliers and customers•Can be used to allow different firms to collaborate on product design, marketing, and production
Systems That Span the Enterprise•Collaboration and communication systems•‘Interaction’ jobs a major part of global economy•Methods include:•Internet-based collaboration environments•E-mail and instant messaging (IM)•Cell phones and smartphones•Social networking•Wikis•Virtual worlds
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