B2 Goal B7 Timeline The goal and timeline will be measured as such It is

B2. Goal. B7 Timeline The goal and timeline will be measured as such:  It is important to encourage nurses to work with other members of the interdisciplinary team to improve patient safety and standard of care. This can be accomplished by developing a standardized handoff report that includes different focuses or disciplines that are patient centered.  Within two years, seventy five percent of the nursing staff will have incorporated the handoff reporting process into their daily processes this will meet hospital guidelines.  By the third year, all departments will be participating in the new protocols for standardized handoff. Further implementation of the VBP:  When there is a breakdown in communication patient safety is compromised.  Communication barriers/breakdown account for 60% of the root causes of sentinel events reported to the Joint Commission [CITATION Aro05 \l 1033 ].

4 Running head: HEALTH BUSINESS AND FINANCIAL MANAGEMENT  Having a standardized practice and protocol that is followed to unitize during hand- off will aid in eliminating missed information that could potentially harm patients. B4. Key Points: Some key points to understand include:  The current form of communication and the changes are needed to achieve the goal.  Bedside reporting will be implemented in efforts to improve communications between healthcare workers.  Open communication and collaboration between the multidisciplinary team and departments.  Encourage patients to play an active part in their care.  With the improvement of communication, HCAHPS scores and reimbursements rates will increase. B4A. Marketing Techniques for those key Points B6. Coordinating Informational Events B6. Coordinating Educational Events  Employee email to all staff  Frequent staff meetings  Hospital newsletters  Hospital staff internal blogs For the initial event:  Internal survey to all employees to determine who is interested in joining a committee that creates and revises policies.  Create a townhall meeting with all For the initial event after policy development:  A PowerPoint presentation that will presented in all staff and departmental meetings  Several handouts addressing the new

5 Running head: HEALTH BUSINESS AND FINANCIAL MANAGEMENT employees to stick the interests of those wanting to help create the protocol At the 2 year make 80 percent of the hospital will be utilizing the new protocol  Quarterly informational events will be provided to share the HCAHPS as well as statistics results.  The staff members that have been successful in integrating the new policy into their practice will be used as change leaders, these leaders will share, train and support other staff protocol will handed out.