794_The.Definitive.Guide.to.Magento.pdf

The sales statistics section displays an overview of

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The sales statistics section displays an overview of the customers purchases by web site store and view. It also provides grand totals for all sales this customer was responsible for. To view the Recent Orders section, you’ll need to click on it to expand. The Recent Orders section gives a breakdown of each recent order made by the customer. Attached to each recent order is a reorder button that allows you as an administrator to reorder the same order for the customer.
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CHAPTER 6 WORKING WITH CUSTOMERS 94 Expanding the Shopping Cart will reveal any items that the customer current has inside of their shopping cart. It is broken down by Product Id, Product Name, SKU, QTY, Price, and Total. The wishlist section provides another break down of all items the customer has added to their wishlist, as shown in Figure 6-5. These items are also broken down by Product Id, Product Name, SKU, QTY, Price, and Total. Figure 6-5. The first tab under the detailed customer information page: Customer View Detailed Customer Information: Account Information The account information tab has a very similar view to when we created a new account. You can modify basic customer information including first name, last name, email, and which customer group the customer is apart of. The one new section under Account Information is Password Management. While customers do have the ability to recover forgotten passwords, here you can manually reassign a customer a new password or click the Send Auto-generated password. The Send Auto-generated password will email the customer with a new random password once you click one of the save buttons in the upper-right hand corner. Once they receive their new password, customers have the ability to login and modify their password to whatever they want, as shown in Figure 6-6.
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CHAPTER 6 WORKING WITH CUSTOMERS 95 Figure 6-6. The second tab under the detailed customer information page: Account Information Detailed Customer Information: Addresses Similar to when you created a new customer, the Addresses tab allows you to manually create multiple addresses for each customer. You can also assign a default billing address or a default shipping address. During the checkout process, customers have the ability to select a preexisting address from a drop down list or they can create new addresses on the fly. Adding addresses for customers can be a daunting task, but it greatly speeds up the checkout process. If you choose to import customers instead of manually creating them, you can include customer address as well as any other information you might want to include with your customers, as shown in Figure 6-7.
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CHAPTER 6 WORKING WITH CUSTOMERS 96 Figure 6-7. The third tab under the detailed customer information page: Addresses Detailed Customer Information: Orders Just like the Customer View tab, the Orders tab provides a table listing of each order placed by the customer. Orders are divided up by Order Number, Purchase Date, Bill to Names, Ship to Names, Grand Total and which store the products were purchased from.
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