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compared to others. Quality of the consultation is also guarantee due to the qualifications ofthe doctors that other clinics within the area do not have. Medical check-ups such as X-rays,minor surgeries like doing stiches to a medium-sized wound, IV Drip can also be done topatients when needed in the examination room in our clinic. Clinics around the area onlyprovide consultation to patients while they also lack the facility and room needed for thesefacilities to do X-rays, IV Drops that can be costly when done in the hospital. Amidst theCOVID-19 Pandemic, our clinic can help identify COVID active infections by being the onlyprivate clinic in the area to provide the right COVID swab tests which are the Molecular Test17
(PCR test) that provides the most accurate results or the Antigen Test or known as the RapidTest (Duncan 2020). These tests are made to fulfil the demands of the community of thePrima Setapak to gain easy access of the COVID swabs tests.6.3 Longer operating hours (8am to 10:30pm) compare with other clinic (9am to 5pm)Clinics around Prima Setapak would often have a standard operating hours which is the normal “office hours” starting from 9am to 5pm during the weekdays and would be open for “half day” on Saturdays and totally closed on Sundays while our clinic would operate up to 14 hours from 9am to 11pm on the weekdays and 9am to 5pm during the weekdays. This isto extend our operating hours to the patients as operating during working hours can be a hazard for a large part of the society due to most of them are busy with their own lives like students are studying in schools while the working adults would be working during those hours. The extension is done onto the clinic is to fulfil the demands of night time and weekdays consultation for patients of the area and would draw in more patients to the clinic that would demand a consultation after the working hours as our clinic would be the only clinic open for consultation during night time or after working hours. In short, our clinic would monopoly the medical field during weekend night time and Sunday in Prima Setapak while also instilling the idea to community that we are their first choice of clinics to go to anytime of the day.18
7.0 ConclusionIn a nutshell, there are several things that have been made clear to us it that throughthis research. Firstly, to select the correct key success factors in order to the research. Wrongkey success factors only lead us to make the wrong move as improper information was usedto evaluate the location. Next, the correct layout and the information flow within the clinic isessential for the clinic to operate with efficiency and effective for the patients as these can beour clinic’s selling point to the patients while incompliance to the Standard OperationProcedures (SOP) set by the government in order to reduce the spread of the coronavirus.