azlan balance scorecard tools (1).pdf

To identify improvement opportunities to make

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To identify improvement opportunities. To make decisions based on FACT and DATA
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Translate customer expectations into goals. Evaluate the quality of processes. Track our improvement. Focus our efforts on our customers. Support our strategies.
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GOALS MEASURES Higher profit margins Profit margin by supply chain partner Improved cash flows Net cash generated over supply chain Revenue growth Increase in customers & sales per customer % annual return on supply chain assets RISK-RELATED GOALS Reduce threats from price competition Number of customer defections due to price Reduce cost overruns Surcharges paid Holding costs incurred Overtime charges applied Reduce costs outside the supply chain from supply chain processes Warranty claims incurred Legal costs paid Sales returns processed Finland 2010
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GOALS MEASURES Shorten time from start to finish Time from raw material purchase to product/service delivery to customer Achieve unit cost reductions Unit costs per product/service delivered % of target costs achieved RISK-RELATED GOALS Reduce probability & impact of threats Number of employees attending risk management training Identify specific tolerances for key processes Number of process variances exceeding specified acceptable risk tolerances Reduce number of exchanges of supply chain risks to other enterprise processes Extent of risks realized in other functions from supply chain process risk drivers
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  • Fall '18
  • Teo
  • Management, Third generation balanced scorecard

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