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1.Provide an overview of your workplace and a description of the operational procedure you will monitor, analyse and review and outline the reasons which indicated to you that a review would be necessary (for example complaints from customers about prolonged waiting periods for check-in; American College
International Institute of Management Pty Ltd T/A American College / International Institute of Management RTO Code: 31897 CRICOS Code: 03149K prolonged waiting periods for food in the restaurant; frequent errors in reconciliations at the end of theshift in front office or similar.2.List the Standard Procedures which would be required to perform the procedure or tasks and the criteria which are used to industry standards to measure the performance required. This needs to show all tasks which are part of the procedure you observe.3.Observe the task or operational procedure and provide an overview of your findings.4.Following the observation identify any shortfalls or underperformance during the observation of tasks or processes and document these in detail. What were the issues and what were the potential reasons for these? American College
International Institute of Management Pty Ltd T/A American College / International Institute of Management RTO Code: 31897 CRICOS Code: 03149K Part B Developing strategies and critical reflection5.Develop a strategy that can be implemented to overcome the shortfalls you have identified and explainhow each step of the strategy will be implemented to ensure it will be successful. Include the documentation required for this.6.Provide an overview o the potential cost factors for your suggested procedures including physical and human resource aspects as relevant.7.In brief provide a critical reflection on your project: Given what you have observed, analysed in terms of resources required and the potential outcomes from the strategy you have developed, how viable is your strategy in terms of outlay required by the organisation? Would there be a more cost-effective option?American CollegeAssessment – 4 – Written Quiz
International Institute of Management Pty Ltd T/A American College / International Institute of Management RTO Code: 31897 CRICOS Code: 03149K Quiz BSBMGT517 Manage operational plan1.Indicate whether the following sentences relating to legislative changes are true or false:(Answer true or false in space provided)