C performance improves and behavior changes as a

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C. Performance improves and behavior changes as a result of participation. D. It consumes very little time for participants. E. It limits communications between employees and their internal customers. 17 Readiness for training depends on two broad characteristics of the work environment: situational constraints and ____. A. employee ability B. trainers' skill level C. training curriculum D. social support E. employee attitude 18 The administrative purpose of a performance management system refers to: A. linking employees' behaviors with the organization's goals. B. developing employees' knowledge and skills. C. linking to the organization's goals and communicating the goals and feedback about performance to employees. D. measuring each employee's performance to identify areas where expectations are not being met. E. the ways in which organizations use the system to provide information for day-to-day decisions about salary, benefits, and recognition programs. 19 Which of the following is NOT true of stage three of succession planning? A. The CEO becomes actively involved in developing the employees. B. Assessment centers and psychological tests play a large role in this stage. C. Employees may have taken 15 to 20 years to reach this stage. D. Employees reaching this stage are viewed by top management as having the personality characteristics needed to successfully represent the company. E. The CEO exposes high-potential employees to the organization's key people and gives them a greater understanding of the organization's culture.
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20 When conducting a workplace search, employers can act fairly and minimize the likelihood of a lawsuit by: A. hushing the company's search policies prior to the search. B. searching employees' workplace without their knowledge. C. using non-company personnel to conduct the search. D. conducting random searches with or without a probable cause. E. justifying that the organization has work rules that provide for searches. 21 You manage a car dealership affiliated with one of the big three U.S. automakers. Given the increasing complexity and variety of today's automobiles, it is impossible to train your mechanics on the details of every potential repair problem. Thus, in cooperation with corporate
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