competences and available resources so as to give quality services in the

Competences and available resources so as to give

This preview shows page 33 - 35 out of 86 pages.

competences and available resources so as to give quality services in the achievement of goals and objectives of the organization. 2.4.1 Conducive Work Environment The workplace environment is the most critical factor in keeping an employee satisfied in today’s business world. Today’s workplace is different, diverse, and constantly changing. The typical employer/employee relationship of old has been turned upside down. Workers are living in a growing economy and have almost limitless job opportunities. This combination of factors has created an environment where the business needs its employees more than the employees need the business (Smith, 2011). Happy employees are positive towards work, respond to criticism positively and are better in team work (David, 2008). This leads to improved efficiency, productivity and performance in general. People work well when they feel valued and appreciated. In a hostile work environment, employees feel insecure about their actions as a result of hostility from management or other co-workers. Such hostility may present itself in the form of harassment and/or discrimination, exploitation (feeling coerced to work more hours or do favors against one's will), blackmailing and threats. A hostile work environment can result in serious consequences for both employers and employees. Unresponsive management may face employee lawsuits, and employees found guilty of harassment will likely lose their jobs and face legal repercussions. Organizations can avoid unpleasant work experiences, legal problems and firings by securing a healthy work environment (Cho &, Patten, 2007). Organizations should assure that their employees clearly understand their roles and that, in the event of questions or concerns, they have direct communication with the appropriate supervisor. Mentoring and supporting employees encourages organization performance and increases confidence (Cormier & Magnan, 2007). Management should make clear the expectations of employees using goal-setting methods to achieve results
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22 together. Feedback plays an essential role in this process, and management should determine the most appropriate way to share feedback with the team. From an employer perspective, supporting employees’ results in greater productivity and longevity. A worker is more likely to stay and do her job well if understands why it matters (Goll& Rasheed, 2004). Government techniques demonstrating admiration for every representative's unique talents and needs expedite an abnormal amount of representative faithfulness and level turnover. Numerous cutting edge conglomerations strive for adaptable pay and profits, which can raise worker cause by supporting every worker's wanted level of work/life balance (Ballmer & Gray, 2002). Organizations are not solely responsible for the quality of the workplace environment, and employees' behavior can greatly affect the environment in which they work.
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