Competences and available resources so as to give

competences and available resources so as to give quality services in the achievement of
goals and objectives of the organization.
2.4.1 Conducive Work Environment
The workplace environment is the most critical factor in keeping an employee satisfied in
today’s business world. Today’s workplace is different, diverse, and constantly changing.
The typical employer/employee relationship of old has been turned upside down. Workers
are living in a growing economy and have almost limitless job opportunities. This
combination of factors has created an environment where the business needs its
employees more than the employees need the business (Smith, 2011).
Happy employees are positive towards work, respond to criticism positively and are
better in team work (David, 2008). This leads to improved efficiency, productivity and
performance in general. People work well when they feel valued and appreciated. In a
hostile work environment, employees feel insecure about their actions as a result of
hostility from management or other co-workers. Such hostility may present itself in the
form of harassment and/or discrimination, exploitation (feeling coerced to work more
hours or do favors against one's will), blackmailing and threats. A hostile work
environment can result in serious consequences for both employers and employees.
Unresponsive management may face employee lawsuits, and employees found guilty of
harassment will likely lose their jobs and face legal repercussions. Organizations can
avoid unpleasant work experiences, legal problems and firings by securing a healthy work
environment (Cho &, Patten, 2007).
Organizations should assure that their employees clearly understand their roles and that,
in the event of questions or concerns, they have direct communication with the
appropriate supervisor. Mentoring and supporting employees encourages organization
performance and increases confidence (Cormier & Magnan, 2007). Management should
make clear the expectations of employees using goal-setting methods to achieve results

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together. Feedback plays an essential role in this process, and management should
determine the most appropriate way to share feedback with the team. From an employer
perspective, supporting employees’ results in greater productivity and longevity. A
worker is more likely to stay and do her job well if understands why it matters (Goll&
Rasheed, 2004).
Government techniques demonstrating admiration for every representative's unique
talents and needs expedite an abnormal amount of representative faithfulness and level
turnover. Numerous cutting edge conglomerations strive for adaptable pay and profits,
which can raise worker cause by supporting every worker's wanted level of work/life
balance (Ballmer & Gray, 2002).
Organizations are not solely responsible for the quality of the workplace environment,
and employees' behavior can greatly affect the environment in which they work.