Domain Element 2 Low High Information Education Web portals provide specific

Domain element 2 low high information education web

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Domain Element 2 Low High Information / Education Web portals provide specific resources for Patient/Family Clinician email access from PF is encouraged and safe Patient/Family serve as educators/faculty for clinicians and other staff Patient/Family access to / encouraged to use resource rooms Domain Element 3 Low High Diversity & Disparities Careful collection and measurement; race / ethnicity / language 5 Patient/Family provided timely access to interpreter services 5 Navigator programs for minority and underserved patients 5 Educational materials at appropriate literacy levels 5 Charting and Documentation Patient/Family have full and easy access to paper/electronic record 4 Patient and family are able to chart 1 Care Support Families members of care team, not visitors, with 24/7 access 3 Families can stay, join in rounds & change of shift report 3 Patient/Family find support, disclosure, apology with error and harm 5 Family presence allowed/ supported during rescue events 3 Patient/Family are able to activate rapid response systems 2 Patients receive updated medication history at each visit 4
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2 Codes: PFCC=Patient- and Family-Centered Care; PF=Patient and Family; PAS=
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  • Fall '17
  • Patient/family

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