Introduction to Business BBI2O-B Lesson 8, page 1 Copyright © 2008 The Ontario Educational Communications Authority. All rights reserved. Introduction Have you ever dreamed of being a produce manager for a large supermarket? Probably not … In this lesson, you won’t have to dream about being a produce manager; you are going to observe how Brenda, a produce manager, manages. You will learn about her planning skills, her organizing ability, and the organizational structure within which she works. You will also look at her management style and learn about some of the ethical issues managers have to deal with. Finally, you will consider the importance of teams and teamwork in today’s organizations. What You Will Learn After completing this lesson, you will be able to • describe what managers do • describe several management styles and their effect in the workplace • explain the importance of ethical behaviour in management • describe how business teamwork skills can work to carry out projects and solve problems
Lesson 8, page 2 Introduction to Business BBI2O-B Copyright © 2008 The Ontario Educational Communications Authority. All rights reserved. What Do Managers Do? Management is a process used to achieve the goals that an organization wants to reach. Every organization, whether it’s a business, a hospital, a team, or a book club, needs management. Consider Brenda, who is the manager of the produce department in a large supermarket. The goals of the produce department in the store are • to have attractive-looking produce • to have only fresh produce • to have a wide selection of produce • to be helpful and friendly to customers • to operate the department profitably Source : © iStockphoto.com/Jyn Meyer Brenda has a staff of six. To achieve the organization’s goals, Brenda must make sure that all produce is washed and trimmed and that all unsightly, spoiled, or heavily bruised produce is discarded. She must also provide the store manager with a written report if the discarded produce reaches five kilos in any given day. There must be at least two produce-department members on the floor at all times. The weekly order must always include at least five different fruits or vegetables.
Introduction to Business BBI2O-B Lesson 8, page 3 Copyright © 2008 The Ontario Educational Communications Authority. All rights reserved. Brenda is very efficient and very knowledgeable about produce, but she is only one person. She couldn’t possibly achieve the store’s goals without help. In order to make sure the produce is washed and trimmed, Brenda assigns two staff to the washing bench in the produce-department work area, and assigns two staff to work on the floor. She has scheduled her other two employees for a later shift. They come in to work at noon to cover staff who will be on lunch breaks.
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