learning organization 16 talent management 21 Total Quality Management TQM 25

Learning organization 16 talent management 21 total

This preview shows page 44 - 46 out of 51 pages.

learning organization, 16 talent management, 21 Total Quality Management (TQM), 25 Malcolm Baldrige National Quality Award, 26 ISO 9000:2000, 26 Six Sigma process, 28 lean thinking, 28 ISO 10015, 28 e-commerce, 29 Internet, 29 alternative work arrangements, 31 work teams, 32 cross training, 32 virtual teams, 33 outsourcing, 40 human resource development, 41 Discussion Questions 1.Describe the forces affecting the workplace and learning. How can training help com-panies deal with these forces? 2.What steps are included in the training design model? What step do you think is mostimportant? Why? 3.What are intangible assets? How do they relate to training and development? 4. How is Starbucks using training to benefit the company during difficult economictimes? 5. Training professionals continue to debate whether the ISD model is flawed. Some argue that ISD should be treated as a project management approach rather than a step-by-step recipe for building training programs. Others suggest that ISD is too linear and rigid a process, that it is the primary reason training is expensive, and that it takes too long to develop. ISD focuses on inputs; management wants outputs. Businesses want results, not the use of a design technology. Do you believe that ISD is a useful process? Why or why not? Are there certain situations when it is a more (or less) effective way to design training? 6. Which of the training professionals’ roles do you believe is most difficult to learn?
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7.How might technology influence the importance of training professionals’ roles? Cantechnology reduce the importance of any of the roles? Can it result in additional roles? 8.Describe the training courses that you have taken. How have they helped you? Providerecommendations for improving the courses. 9.How does training differ between companies that are considered BEST Award winnersand those that are not? 10.What are the implications of the aging work force? What strategies should companiesconsider from a training and development perspective to best utilize older employeesand prepare for their retirement? 11.How has new technology improved training and development? What are some of thelimitations of using iPods or PDAs for training? 12. Explain how training relates to attracting new employees, employee retention, andmotivation.
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