100%(5)5 out of 5 people found this document helpful
This preview shows page 68 - 74 out of 121 pages.
Learner’s nameDuangphon Sithakhot Assessor’s nameBillyUnit of Competence (Code and Title)SITXCCS008Date of assessment11/8/18Question:Learner answer:Assessor judgement:SatisfactoryNot SatisfactoryQuestion:Learner answer:Assessor judgement:SatisfactoryNot SatisfactoryQuestion:HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
Learner answer:Assessor judgement:SatisfactoryNot SatisfactoryQuestion:Learner answer:Feedback for the learner:HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
I have read, understood, and am satisfied with the feedback provided by the assessor.Learner’s nameDuangphon Sithakhot Learner’s signatureDsAssessor’s signatureHA_SITXCCS008_Learner Workbook V2.0_7Dec2017
Competency record to be completed by assessor - This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the overall unit. Indicate in the table below if the learner is deemed competent or not yet competent for the unit or if reassessment is required.Learner’s nameDuangphon Sithakhot Assessor’s nameBilly sirUnit of Competence (Code and Title)SITXCCS008Date(s) of assessment11/8/18Has the learner completed all required assessments to a satisfactory standard?Yes No(Please circle)Has sufficient evidence and information been provided by the learner to prove their competency across the entire unit?Yes No(Please circle)The learner has been assessed as competent in the elements and performance criteria and the evidence has been presented as:AuthenticYes No(Please circle)ValidYes No(Please circle)ReliableYes No(Please circle)CurrentYes No(Please circle)SufficientYes No(Please circle)Learner is deemed:Not yet competentCompetentIf not yet competent, date for re-assessment:Comments from trainerLearner’s signatureDsAssessor’s signatureBRHA_SITXCCS008_Learner Workbook V2.0_7Dec2017
Third Party Observations/DemonstrationsLearner’s nameDuangphon Sithakhot Assessor’s nameBilly sirUnit of Competence(Code and Title)SITXCCS008:Develop and manage quality customer service practicesAssessmentThird partyDue date of assessment11/8/18Third party’s nameThird party’s positionThird party’s relation to learnerName of workplaceThird party’s telephone and emailHA_SITXCCS008_Learner Workbook V2.0_7Dec2017
Part 1 – Preliminary questions for the third partyWhat is your relationship to the learner?How long have you worked with the learner?How closely do you work with the learner in the area being assessed?What is your technical experience and/or qualification (s) in the area being assessed? (Include any assessment or training qualifications.)In your opinion, does the learner:Perform tasks to the industry standards?Manage job tasks effectively?