ORGANIZATIONAL LEADERSHIP 7Medications are addressed throughout the stay starting on admission. At discharge, a printout is given to the patient and discussed with the nurse. The discussion details each medication, including dosage, indication, and when the medication is due next.After reviewing each domain, it is acknowledged that the organization has many opportunities for improvement in regards to patient-centered care. The hospital's Care Experience team and leadership are in the process of changing and developing new policies and procedures with the goal to focus on patient and family centeredness. The long-term goal is to receive the Person-Centered Care designation for our hospital.Area of ImprovementAfter completing the PFCC tool, an area of improvement identified is in the domain of advisors. At this time, patients and/or family have no involvement in any committees, including quality, safety, or advisory councils. Patient advisors are very important in creating a patient and family-centered environment. Projects assisted with the help of patient advisors are educational materials, facility designs, improving patient-clinician communications, etc. These advisors are the best ones to share with clinicians the patient perspective (Sharma, 2015).Improvement StrategyIn an effort to increase patient-centeredness in the organization and focus on an area the organization has a weakness as it pertains to the PFCC tool, a plan is created to involve patients/families in committees and advisory councils. It is noted at this time that there is no patient involvement in any hospital committees. The implementation strategy would begin with thorough research on the value of patient involvement in patient advisory councils. Also included would be how other facilities have
ORGANIZATIONAL LEADERSHIP 8formed such councils, and what they have learned from the experience, how patients are chosen, and how they participate. After research is conducted, a plan of action is formed by the care experience team. The plan is then presented to hospital leadership stating the value of such a committee, our goals and priorities, and how we will accomplish this goal. Next, we create a multidisciplinary committee that is responsible for the formation of the patient family council. The role of each member on the committee is clearly identified. Items to be addressed by this committee would the steps to reach our goal. Questions to be answered by this group would be:1) How patient members will be recruited, 2) How many patient/family members needed, 3) How often will the council will meet, 4) How patient/families would participate, 5) How this patient/family council impacts the organization, 5) Financial needs, 6) Hospital leadership support needs, 7) Set rules and guidelines for the work of the committee, 8) Establish a timeline for implementation, 9) Determine how best to measure the success of the patient/family council (Institute for Patient and Family Centered Care, 2017).
- Fall '17
- Health care provider, Patient Advisory Council