Chapter 3 Planning and Decision Making

We support ideas that are in line with our own and

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sender of the message. We support ideas that are in line with our own and decide whether to focus on the positive or the negative of a situation. We may simply refuse to hear a message that doesn't fit into our view of the world. 48. Adapting a Message to Different Audiences You have borrowed your boss's car to visit an important client for a working lunch. You are running late for the meeting, so you take the backroads. You are going a little over the speed limit, and it is drizzling. As you try to stop at an intersection, you realize that the brakes are not functioning. You slide about 8 feet into the intersection. Before you can do anything, you are hit on the passenger's side. It looks like you may miss lunch altogether. In small groups, consider the previous details and consider how you would relay the information to one of the following audiences assigned to you. Although you may emphasize or de-emphasize certain information or change the order of things, you should not substantially change the basic facts. Also, indicate the channel or medium you may want to select, depending on the audience. Your boss A co-worker who has been in three accidents during the past year A co-worker who thinks you are a trouble maker A police officer who asks you to recount the events An insurance agent who will be adjusting your rates A lawyer representing you in court and needs to know all the facts A significant other who is behind you and supports you no matter what In a role play situation, retell the story to your assigned audience. Answer : Depending upon your audience, "facts" of the situation may be told very differently. For instance, to your boss or a coworker who thinks you are a trouble maker, you may emphasize the importance of the meeting with the client and the benefit to the company as well as your limited knowledge of the faulty brakes. A face-to-face conversation may work best so as to read nonverbals and get feedback to how the message is received. To a co-worker, your lawyer, or a significant other, you may not assign blame to factors outside yourself, talking about your lateness and your speeding. A phone call may be as appropriate as face- to-face meeting. Discussing the incident with a police officer or insurance agent, the facts may be related more formally, perhaps even written, at least in the case of the insurance agent. Part of what to consider is the actual incident itself. A lane of traffic is typically about 10 feet in width, with a standard road with one lane of traffic going each way about 20 feet. Typically, people
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