Informative speeches and persuasive speeches

Info icon This preview shows pages 5–7. Sign up to view the full content.

View Full Document Right Arrow Icon
informative speeches and persuasive speeches, especially when the topic is something that the listener is highly interested in. EMPATHETIC LISTENING is an ability to listen to others and feel for the other person. This requires an ability to feel empathetic for another persons feelings and needs, requiring a sense of compassion. When a loved one tells you their feelings about the death of a family member you will probably be able to listen empathetically. A Eulogy is a perfect example of a Special Occasion speech in which listeners will listen empathetically.
Image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
CRITICAL LISTENING is the process of listening to understand in order to make evaluations and judgements about the content of the message. Because this is the most complicated form and requires a high degree of skill to develop, the next section will go into greater detail about Listening Critically. Developing listening skills Here are some tips to developing better and effective listening skills: Effective Listening Skills 1. Repeat what is said to you . When someone is telling you a story or has information that is important to them to share with you, repeat what they have said. This will not only show them you were listening, but it will also ensure that you remember what was said to you later. 2. Write it down . If you are in a classroom, an interview, or on a sales call, one of the most effective ways to listen is to write down what one is saying. Make sure they know you are going to take notes, and then take out your notebook and pen to get started. You would be amazed at how much you will remember of the conversation if you just write it down! 3. Maintain eye contact and provide non-verbal cues. One of the keys to listening is to pay attention to the speaker. Maintain eye contact and acknowledge what they are saying as they are saying it. Again, one way to ensure you have heard them is to say something like: “So, (Susie), if I understand you correctly, you want…(insert what they have just said to you here).” This will keep both you and the speaker on track and focused on the conversation. 4. Avoid outside distractions. If someone wants to talk with you, whether business or personal in nature, turn off your phone, turn off your radio, turn off your TV, and make sure you are both comfortable. In an office setting, make sure you are behind closed doors, and that outsiders know that you are in a meeting in which you cannot be disturbed. Avoid meetings in your office, where your email can become a huge distraction. 5. Listen from the heart. Empathy for the individual speaking is another critical factor in developing effective listening skills. If you listen with your heart and not your head, you will listen more clearly, because you won’t be thinking about yourself.
Image of page 6
Image of page 7
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern