DSST Technical Writing study notes - final

Includes key statistical detail dont sacrifice key

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Includes key statistical detail. Don't sacrifice key numerical facts to make the informative abstract brief. One expects to see numerical data in an informative abstract. Omits descriptive-abstract phrasing . You should not see phrasing like this: "This report presents conclusions and recommendations from a survey done on grammar- checking software." Instead, the informative abstract presents the details of those conclusions and recommendations. This last point is particularly important. People often confuse the kinds of writing expected in descriptive and informative abstracts.
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Introductions – Readers have an understandable need to know some basic things about a report before they begin reading it: such as what is it about, why was it written, what's it for, for whom it written, and what are its main contents. Readers need a basic orientation to the topic, purpose, situation, and contents of a report—in other words, an introduction. Avoid writing an introduction consisting of only background information; avoid allowing background information to overshadow the key elements of the introduction. Make sure the topic of the report is indicated early. Be sure to indicate the audience and situation—what the readers should expect from the report; what knowledge or background they need to understand the report; what situation brought about the need for the report. Make sure there is an overview of the report contents, plus scope information—what the report doesn't cover. Introductions include: - Topic - Purpose and situation - Audience - Overview of contents - Background on topic - Background on the situation Conclusions and Recommendations – Summaries, True Conclusions, Afterwards We normally use the word "conclusion" to refer to that last section or paragraph or a document. Actually, however, the word refers more to a specific type of final section. If we were going to be fussy about it, this section should be called "Final Sections." There seem to be at least four ways to end a report: a summary, a true conclusion, an afterword, and nothing. Yes, it is possible to end a document with no conclusion (or "final section") whatsoever. However, in most cases, that's a bit like slamming the phone down without even saying good-bye. More often, the final section is some combination of the first three ways of ending the document. A conclusion usually makes a recommendation, summarizes key points, and points out several benefits of implementing the recommendation. Business Letters – A letter of inquiry is a general term used for a number of different kinds of business letters addressed to a company. For example, applicants usually send a letter of inquiry, with an enclosed résumé (CV), to an employer for whom they would like to work. Companies send a letter of inquiry to their business partner when they need information about the goods they'd like to order. A letter of inquiry is usually short and to the point, containing only the request and a short introduction with an address, phone number or e-mail address from the sender's side.
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