Hayes r and wheelwright 1984 restoring our

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Hayes, R. and Wheelwright. (1984). Restoring our competitive edge. New York: John Wiley and SonsHern, A. (2017) Ocado’s self-drive vehicle makes deliveries in first UK trials. Available at: -deliveries-in-first-uk-trials (Accessed: 7th December 2017).Hodgson, C. (2017) Ocado reports strong growth but short term costs hurt shares. Available at: (Accessed: 1st January 2018). KPMG, Nunwood. (No Date) Road to Excellence- What your brand can learn from Ocado in retail customer experience management.Available at: -centre/blog/2015/road-to-excellence-what-your-brand-can-learn-from-ocado-in-retail-customer-experience-management/ (Accessed: 22nd December 2017).
1537162Little, S. (2017) Ocado reports revenue rise but driver shortage hits sales. Available at: -shotage-grocery-sales-delivery-a8109891.html(Accessed: 3rdJanuary 2018).Morrell, L. (2017) Ocado highlights growth from its new customer fulfilment centre. Available at: (Accessed: 3rdJanuary 2018).Ocado. (No Date) Our Retailing Operating Model. Available at: (Accessed: 8thDecember 2017).Ocado Group (2016) Ocado Group Plc Annual Report and Account 2016. Available at: -presentations/2017/ocado-annual-report-2016.pdf(Accessed: 8thDecember 2017).Ocado Group. (No Date) Our business model is built around efficiency and low waste. Available at: (Accessed: 20th December 2017).Palmer, D. (2016) How machine learning is helping Ocado deliver better customer service toonline grocery shoppers.Available at: -helping-ocado-deliver-better-customer-service-to-online-grocery/ (Accessed: 13th December2017).Rigby, C. (2017) Ocado expands capacity to meet growing demands.Available at: (Accessed: 3rd January 2018).Rovnick, N. (2017) Higher costs of developing robot warehouses knock Ocado shares. Available at: (Accessed: 28th December 2017).Rovnick, N. (2017) Ocado dismisses fears of increased competition from Amazon. Available at: (Accessed: 9th December).Spanier, G. (2017) Ocado seeks media agency ahead of first TV campaign. Available at: -campaign/1420396(Accessed: 7thDecember 2017).Spiralite. (No Date) Food Preparation and Distribution. Available at: (Accessed: 20thDecember 2017).

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