Chapter three communication skills for communication

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CHAPTER THREE: Communication skills For communication to occur effectively, the ability and skills are required: Must be able to communicate effectively with all levels of managements.
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Must have substantial experiences, training in oral and written communication and Demonstrate good writing skills. Be able to prepare special analysis, research reports, and proposals. Must have ability to communicate and sell ideas, firm, and products. Need ability to compare effective correspondence. Must be able to cultivate and maintain good customer relationship. Need skills in gathering, analyzing, and interpreting data and inwriting analytical reports. ENCODING: Encoding is dressing your thoughts with the meaningful language. Then the use of this language, oral, written or nonverbal, becomes a message. The wording of the message should observe the art of empathy so that it reaches the receiver correctly and understandably. Encoding includes writing, speaking, and other communication means. Learning objectives Overview of communications skills, Acquire verbal and non-verbal skills to enhance customer service, Learn cultural differences in communication. Fine tune listening skills to uncover needs, deliver ideas, solicit information, and deliver solutions Questions skills; The role of questioning skills in handling difficult people and Other professional situations, Structure of a good question, Question types and their use, Using questions to obtain information, common errors. DECOCDING: Decoding is done by the receiver. His decoding of the message depends upon his past background, perception, knowledge of the language, understanding, viewpoint and relations with the sender. Decoding is reading, listening and understanding. Developing Effective Communication Skills
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Speaking and Listening Skills, Verbal and Nonverbal Communication Consequently, developing good listening and effective speaking skills should be an integral part of everyone’s personal development. Information cannot be effectively received, transferred or exchanged without using good communication skills. Verbal and Nonverbal Communication Skills Individuals' communication skills are a basis for an effective dialogue, and involve both verbal and nonverbal communication skills. While verbal communication helps to express oneself, nonverbal enhances spoken ideas by means of bodily, voice, and eye behavior, facial expression, etc. It reinforces the effect of spoken words. In addition, nonverbal communication can be viewed as a reliable indicator of real feelings of an interlocutor. Observed and paid attention to, it can help a person to understand another one better. Effective Listening Listening is probably the most used skill in everyday communication. It involves hearing and paying attention to the speaker. However, hearing and effective listening are completely different abilities.
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