Type of observationevidence What did the learner do When did she do it Over

Type of observationevidence what did the learner do

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Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITXMGT002_Learner WorkbookV2.0_7Dec2017
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P a g e | 106 26. Proactively identify and take up opportunities to maintain regular contact with customers and suppliers. This may include: Sending promotions, offers and organisational information Asking for customer feedback Customer loyalty schemes Attending industry functions Using social media. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 27. In a workplace negotiation, use negotiation techniques in line with professional and organisational protocols to maximise benefits of the relationship for all parties. This may include: Use of effective communication skills, including: o active listening o questioning o assertive skills Cooperation Bargaining Problem-solving Compromising. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITXMGT002_Learner WorkbookV2.0_7Dec2017
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P a g e | 107 28. Incorporate feedback and input from colleagues into negotiation where appropriate. This includes: Assessing feedback and opinions given by colleagues for their worth Using feedback that is of worth in negotiations. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 29. Communicate results of negotiations to appropriate colleagues and stakeholders within appropriate timeframes. This includes: Using the appropriate methods to communicate negotiation results to colleagues and stakeholders Communicating information of relevance and importance as applicable to the audience Communicating within reasonable timeframes. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITXMGT002_Learner WorkbookV2.0_7Dec2017
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P a g e | 108 30. Confirm agreements in writing according to organisational requirements, using formal contracts where appropriate. This includes: Using appropriate forms and documentation for agreements Following organisational requirements for written agreements. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 31. Obtain approvals for all aspects of formal agreements according to organisational procedures.
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