18 a low performance orientation with high

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18. A low performance orientation with high psychological safety leads to blank__________ . Complacency 19. A strategy map outlines the blank__________ along each of the four dimensions of the balanced scorecard. strategic approaches 20. Supply Chain Management flows are comprised of product or service flows, data and information flows, and blank__________ .
21. The three step continuous improvement methodology is comprised of Assess, blank__________, and __________ .
23. At the heart of Six Sigma is the
24. DMAIC is an acronym for Define, Measure, Analyze, blank__________, and __________ .
25. The focus of Lean is a bias for blank__________ while the focus of Six Sigma is a bias
26. Inbound logistics is sometimes synonymously used with
27. Operations refers to the transformation process of converting blank__________ into __________ .
28. In terms of value chain integration, leadership provides the mission, vision, blank__________, and __________ .
29. In terms of the value chain concept, the ultimate differentiator is
30. Firms following a differentiation strategy need to focus on blank__________ .

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