having this organization, it reduces lost and mishandled baggage which means that the company has a lot of savings. This system uses sensors, mechanical devices and algorithms that are the key to having a greatly developed organization. This includes destination-coded vehicles (DCV), bar code scanner, radio frequency identification tags (RFID) and sorting machines. All of this technology creates the possibility of having an efficient baggage handling system, because it enables the tracking and the destination information to be as accurate as possible. •What is the problem these baggage handling systems are trying to solve? Discuss the business impact of this problem. Are today baggage handling systems a solution to this problem? Explain.The problem they are trying to solve is the incidents of baggage mishandling that leads to an unsatisfactory experience for the customer. The customer satisfaction of the service provided is essential, and if the baggage handling system is not effective, the company may lose a great amount of money.
Baggage handling systems are a great solution to this problem, even though it has room for improvement. From an average of 9 bags per 1000 travelers it dropped to 3 bags per 1000 travelers, which is a very good improvement, but it is always great to strive for more. •What kind of management reports can be generated from the data from these systems?Reports can be generated with every input of each baggage item. This system provides the quantity of misplaced or lost bags, their destination, how many bags were on flight, how many were overweight etc. This system is implemented so that the tracking of each bag is done in real time, this is the best way to be aware of the activities of the baggage and be notified if anything happens to it.
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- Winter '12
- RFID, baggage handling systems