One Best Fit Use the highest scoring assignee with an assignment score greater

One best fit use the highest scoring assignee with an

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One, Best Fit Use the highest-scoring assignee with an assignment score greater than or equal to the candidate passing score. Assigns one assignee. One, Random Choose a random assignee whose score is greater than or equal to the candidate passing score required for this assignment rule. Assigns one assignee. Table 10. Assignee Filter Field Values Assignee Filter Description
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Assignment Rule Administration About Assignment Rule Administration 50 Teams. The candidates are organizations from dynamic candidate teams you defined in Siebel Tools. In Siebel Tools, you choose organization as the value of the Team Type property in the Dynamic Candidate object to indicate that organization candidates for the assignment rule should come dynamically from the relevant attribute on the object row. No dynamic candidate team seed data is provided for organizations. You need to configure your own teams according to your business needs. For more information about the Team Type property, see Table 41 on page 165 . For dynamic candidate teams, the value (employee, position, or organization) of the Team Type property of the Dynamic Candidate object in Siebel Tools determines what appears in the candidates source LOV fields in the assignment rule, as shown in Figure 3 . Check Employee Calendar Field For each assignment rule, the administrator can designate whether Assignment Manager checks the employees’ calendars when determining assignment eligibility. By checking the Check Employee Calendar field in the Assignment Rules List view, Assignment Manager checks for employee availability. Figure 3. Relationship of Candidates Source Assignment Rule Fields to Team Type Property in Siebel Tools The value in the Team Type assignment object property determines what appears in the Person Candidates Source and Organization Candidates Source fields.
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Assignment Rule Administration About Assignment Rule Administration Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 51 The Check Employee Calendar feature is used only for employee-based assignment objects, and requires the installation of the Siebel Field Service application as the feature depends on a Siebel Field Service component, the Appointment Booking System. You must first configure the Activity and Service Request assignment objects using Siebel Tools before this feature is available. For more information about the Check Employee Calendar feature, see “About Availability-Based Assignment” on page 277 . Exclusive Field For each assignment rule, the administrator can designate whether that rule is exclusive. If a rule is exclusive and has assignees, then all assignees from other rules are discarded. If there are no exclusive rules, then the primary rule is the rule with the highest-scoring assignee and the primary assignee is the highest-scoring assignee. In this case, no assignees from the other rules are
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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