When wife called the department lady on the phone was very rude and once argued

When wife called the department lady on the phone was

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When wife called the department, lady on the phone was very rude and once argued with finally sent up a new meal. Food Service: Once again, cardiologist needs to do a daily check on patient to ensure he is getting exactly what he need from every department even food service because patient satisfaction is everything and he needs to be satisfied with every aspect of his stay to give good feedback. Food Service: Needs to ensure cafeteria workers are fixing good food that is edible, needs to ensure that cafeteria workers have a structured schedule of when food gets delivered and to where it does. Also needs to ensure dietary department knows the positions they have and that the dietary department is respectful of patients. The CEO should take action by calling a hospital wide meeting to reassure and enforce patient satisfaction. He/she needs to first start emphasizing accountability for all employee actions and begin regular follow ups with employees and department. He/she needs to reiterate that it starts at the top with nurses, doctors, and physicians and the example of patient care and satisfaction
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Cope 6 Case P they provide, sort of like a role model type deal for departments at a lower level such as; food service and housekeeping. He/she also needs to remind all the characteristics an employee of the hospital should have no matter what their job title may be. Offering a reward for a higher number of patient satisfaction rate would give the employees drive and motivation. The CEO also needs reiterate the standards and expectations of the hospital while making sure that the employees understand how and where they fit into the hospital’s overall strategic plan or mission. Requiring every department and individual employee to establish their own mission would help them to know exactly where they fit into the mission of the hospital (6 Mistakes Hospitals Make in Patient Satisfaction Efforts).
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Cope 7 Case P References: Gamble, M. (n.d.). 6 Mistakes Hospitals Make in Patient Satisfaction Efforts: Hospitals' and health systems' efforts to raise patient satisfaction scores take more than good intentions. In fact, these efforts can be riddled with management mistakes if not implemented thoughtfully and deliberately. Retrieved September 28, 2019, from - hospitals-make-in-patient-satisfaction-efforts.html. McAlearney, A. S., & Kovner, A. R. (2013). Health services management: cases, readings, and commentary (10th ed.). Chicago, IL: Health Administration Press.
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