As General Manager, you hold monthly meetings with the store managers. You recognise you need to address the managers at the next meeting about this issue. You asked one of the managers to investigate the nature of the injuries across the stores, and the probable causes. He has presented you with a report which described several incidents:1. An attendant in the meat section cut her hand and had to be rushed to hospital with extensive bleeding after trying to slice frozen meat.2. A young casual shelf stacker had to take two weeks off after hurting his back whilst trying to lift Student Assessment Guide v 1 January 2019 Page 8 of 20
BSBMGT605 Provide leadership across the organisation a heavy box. He had been trained in manual lifting but said he didn’t think the box was so heavy. 3. Another shelf stacker badly bruised his foot when he dropped a box of tins. He was wearing sneakers that day as his work shoes got wet whilst walking home the previous day in the rain. 4. A customer slipped on a patch of wet floor and broke her wrist. The store attendant had gone to get a broom and mop after another customer dropped and broke a bottle of soft drink. The procedures to call for assistance prior to leaving the spill were ignored. The attendant later said he didn’t know what to do. 5. A cleaner fainted after inhaling fumes from a cleaning chemical. It becomes clear to you that there is a culture of not taking safety seriously enough. Whilst staff have undergone training, they had either forgotten or were taking short cuts to save time. There didn’t seem to be any training in dealing with contingencies. Your legal and ethical responsibility is clear. You have a legal and ethical responsibility as a manager to minimise workplace hazards. Moreover, in accordance with organisational change management processes, you need to ensure organisational support by regularly reviewing compliance and acting immediately to intervene to ensure organisational objectives and minimise risk. You need to ensure managers are aware of and comply with the following responsibilities under the WHS management system and WHS legislation: consult with agents on WHS issues to continually identify any potential risks regularly conduct WHS committee meetings to address risk across the organisation regularly assess potential workplace hazards act proactively to reduce risk update the risk register. You decide to deliver a presentation to the managers of SupaFresh to reaffirm the company’s objectives and values, address the incidence of workplace injuries and develop strategies for preventing them. Tasks Part A: Communicating organisational mission and goals For this part of the assessment you will prepare and conduct a presentation in which you remind the managers of the company’s values and goals and of their responsibilities. 1. Prepare the presentation you will deliver. It will be a reasonably long presentation followed by a discussion. The aims of the presentation are to: Reaffirm the company’s objectives, values and standards
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- Summer '11