ECE _ DSST Organizational Behavior

It passes between the sender and the receiver the

Info icon This preview shows pages 35–37. Sign up to view the full content.

needed. It passes between the sender and the receiver. The message is converted to symbolic form and is passed by way of some channel to the receiver, who decodes the message initiated by the sender. The result is a transference of meaning from one person to another. In the communication process, the source initiates a message by encoding a thought. Encoding involves converting a communication message to symbolic form. Four conditions have been described that affect the encoded message: skill, attitudes, knowledge, and the social-cultural system. One’s beliefs and values, which are all part of culture, act to influence a person as a communicative source. In the communication process, the message is the actual physical product that is communicated. When a person speaks, the speech is the message and when a person writes, the writing is the message. A person’s message is affected by the code or group of symbols that are used to transfer meaning, the content of the message itself, and the decisions made in selecting and arranging both codes and content
Image of page 35

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

In the communication process, the channel is the medium through which the message travels. The channel is selected by the source, who must determine which channel is formal and which one is informal. Formal channels are established by the organization and pertain to job-related activities. Other forms of messages, such as personal or social, follow the informal channels in the organization. Examples of channels are email, talking to a person, writing a note, etc.. The channel refers to the medium for conveying the message. In the communication process, the receiver is the object to whom the message is directed. But before the message can be received, the symbols in it must be translated into a form that can be understood by the receiver. This is the decoding of the message. Just as the encoder was limited by his or her skills, attitudes, knowledge, and social-cultural system, the receiver is equally restricted. Just as the source must be skillful in writing or speaking, the receiver must be skillful in reading or listening, and both must be able to reason. We use the terms encoding and decoding, but that doesn't mean we are using some kind of encrypted code. Encoding simply refers to a person translating the message they have in their head, into the words they put on paper, the words that come out of their mouth, their hand gestures, or whatever medium they decide to use to convey the message. When the receiver gets the communication, they have to decode the message into thoughts. If the sender is not a good writer, then the thought he was trying to convey and the thought the receiver understands can be totally different. The final link in the communication process is a feedback loop . Feedback is the check on how successful we have been in transferring our messages as originally intended. It determines whether understanding has been achieved.
Image of page 36
Image of page 37
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern