Like advertising public relations social media

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like: advertising, public relations, social media marketing, email marketing, search engine marketing, video marketing and more. Each touch point must be supported by a well positioned brand to truly maximize return on investment. Place: Often you will hear marketers saying that marketing is about putting the right product, at the right price, at the right place, at the right time. It’s critical then, to evaluate BSBMGT516 & BSBCUS501 Assessment tool Version3 10July17 Page 7 of 25
ASSESSMENT TOOL Qualification BSB51915 Diploma of leadership and management Cluster number and name: CL_LMD 3.1-Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID and full name: ID: 38719 Panuwatchara Seesopon Assessor’s name: Reinaldo Number of weeks what the ideal locations are to convert potential clients into actual clients. Today, even in situations where the actual transaction doesn’t happen on the web, the initial place potential clients are engaged and converted is online. 1.7 Provide an example of an internal customer you have had to deal with who had a specific need. The internal customer may be a situational customer. This person may not always be the internal customer. They might be depending on someone inside the company at a specific time for a specific reason, maybe once a week or even once a year. An example of an internal customer may be someone in the payroll department. The payroll person is dependent on managers from various departments to call in the employee payroll on time. If a manager is late or doesn’t report payroll properly, then the payroll person can’t do his or her job, which is getting payroll checks out on time. The manager failed his or her internal customer. In the coffee shop. The internal customers will be the people that work within the business. The internal customers will be everyone from the Board of Directors of the company, to the supervisors and team members that serve coffee. For example. Supervisor is the internal customer of shop manager. The manager must provide both information and direction to supervisor so they can do their job. 1.8 Case Study Read the scenario below and answer the questions. BSBMGT516 & BSBCUS501 Assessment tool Version3 10July17 Page 8 of 25
ASSESSMENT TOOL Qualification BSB51915 Diploma of leadership and management Cluster number and name: CL_LMD 3.1-Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID and full name: ID: 38719 Panuwatchara Seesopon Assessor’s name: Reinaldo

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