6. What is a SWOT analysis? Explain how it is used by managers. (3 marks) 7. Give three examples of risk documentation. Why is it important to maintain documentation? (3 marks)
8. What are the components of a communication plan in relation to change management? (3 marks) 9. Give 5 examples of workplace learning activities. (3 marks) Workshops, quality improvement projects, case reviews, benchmarking and orientations. 10. Give 5 methods you can use to reduce resistance to change. (3 marks) Clarify the benefits, build a team to spread the message, celebrate and reward short-term wins, let the employees express themselves as much as possible and communicate clearly and logically. Part B total: 37 marks Part C – Written Assessment Prepare a change management communication plan for a project or program you have worked on or which has been done in one of your workplaces.
CHANGE MANAGEMENT COMMUNICATIONS PLAN PROJECT NAME New warehouse DATE CREATED 30/01/2019 PROJECT MGR. Gustavo Urmersbach VERSION DATE 30/01/2019 ORGANIZATION Bemboka VERSION NO. 1.0 Identify affected stakeholders and describe required communication EVENT / ACTION / STRATEGY EST. DATE OF EFFECT TARGETED STAKEHOLDERS REASON FOR COMMUNICATION METHOD OF COMMUNICATION Announcement of Change 5-Feb All employees Changes in commuting times and working conditions Email Change Implementation Meeting 20-Feb Warehouse employees There will be only one meeting regarding the subject and everyone must attend to it Email and team meeting Preparation 1-Apr Warehouse employees Warehouse staff must be aware of how to pack the goods for the removal team to do their job Team meeting Move out 2-Apr Warehouse employees Warehouse employees will help the removal team Team meeting
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