ECE _ DSST Organizational Behavior

A person with an external locus of control typically

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A person with an external locus of control typically attributes failure to things beyond his control. A student with an external locus of control might blame his teacher's teaching style, or his parent's lack of support as a reason for failing a test. On the other hand, a student with an internal locus of control might blame himself, believing that his performance at school is tied to how much effort he puts into it. The process by which individuals attempt to control the impression others form of them is called impression management. In this society, many people have an ongoing interest in how others perceive and evaluate them. Being perceived positively by others can have benefits for people in organizations. High self-monitoring people are usually the type to engage in Impression Management (IM). High self-monitors are good at reading situations and molding their appearances and behavior to fit each situation. On the other hand, low self-monitors tend to present images of themselves that are consistent with their personalities, regardless of the beneficial or detrimental effects for them. Organizational politics includes protection of self-interest as well as promotion. Individuals often engage in reactive and protective defensive behavior to avoid action, blame, or change. Sometimes the best political strategy to avoid action is to take no action. Popular ways to avoid action include: overconforming, transferring responsibility to someone else, playing dumb, depersonalizing, or stalling. Common ways of avoiding blame include playing safe, justifying decisions, scapegoating, or misrepresenting information. In the short run, extensive use of defensiveness may promote an individual’s self-interest, but in the long run, it more often than not becomes a liability. Defensiveness can become a liability because this behavior often becomes chronic or pathological over time. People who constantly rely on defensiveness find that it is the only way that they know how to act. At that point, they lose the trust and support of their peers, bosses, subordinates, and clients. In moderation, however, defensive behavior can become an effective device for surviving and flourishing in an organization. Communication serves four major functions within a group or organization: control, motivation , emotional expression, and information. Communication acts to control member behavior both formally and informally. For example, when a work group harasses another member, they are informally communicating and controlling the member’s behavior. Communication fosters motivation by clarifying to employees what needs to be done. For groups to perform effectively, they need to maintain some control, stimulate members to perform, provide a means for emotional expression, and make decision choices The communication process is the steps between a source and a receiver that result in the transference and understanding of meaning. Before communication can take place, a purpose, expressed as a message to be conveyed is needed. It passes between the sender and the receiver. The message is converted to symbolic form and is passed by way
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