In a sales letter promoting its new hybrid vehicle a

In a sales letter promoting its new hybrid vehicle, a car company included this sentence:
Our new hybrid model will save you hundreds of dollars annually on gasoline expenses.
The company is focusing on indirect benefits of purchasing this vehicle.
True
False
False
A manager who persuades employees to accept pay cuts because of low profits but
fails to reveal executive bonuses is demonstrating ethical behavior.
Which of the following messages moving downward from superiors to subordinates will
most likely require persuasion?
Managers trying to persuade employees should use words such as should and must to
make their messages more powerful.
Which of the following statements about complaint messages is most accurate?
Complaint messages should not include attachments; the body of your message alone
must make your case effectively.
An effective complaint message makes a reasonable and valid request and presents a
logical case with clear facts.
Anger and emotion are effective persuaders in complaint messages.
Complaint messages should open by stating exactly what you want done.
An effective complaint message makes a reasonable and valid request and presents a
logical case with clear facts.
Rational appeals are generally appropriate when a product is expensive or important to
health, security, or financial success.
When writing a persuasive message, it is important to expect resistance from your
audience.

Which of the following statements about business reports is most accurate?