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Developing a guiding coalition, on the other hand, entails setting up a management team which will oversee the implementation of the anticipated changes83. The adoption of an independent management team for such purposes is vital given the fact that the operations involved can be overwhelming to the managers84. In this case, the management team will work towards structuring the change implementation and ensuring that it meets the set objectives of the firm85.79 Latham, N. (2014). A practical guide to evaluating systems change in a human services system context. San Francisco: Center for Evaluation Innovation.80 Hammer, M. (2015). What is business process management?. In Handbook on business process management 1 (pp. 3-16). Springer, Berlin, Heidelberg.81 Sjödin, D. R., Parida, V., Leksell, M., & Petrovic, A. (2018). Smart Factory Implementation and Process Innovation: A Preliminary Maturity Model for Leveraging Digitalization in Manufacturing Moving to smart factories presents specific challenges that can be addressed through a structured approach focused on people, processes, and technologies. Research-Technology Management, 61(5), 22-31.82 Radda, A. A., Uzodinma, I., Akanno, S. N., Isa, M. S., Abdulkadir, A. A., Abba, S. A., & Abdulmajid, A. (2015). Customer Relationship Management and Organizational Performance–The Case of Barclays Bank Plc. Studies, 4(4),34-56.83 Harmon, P. (2019). Business process change: a business process management guide for managers and process professionals. Morgan Kaufmann.84 Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process management. In Handbook on business process management 1 (pp. 105-122). Springer, Berlin, Heidelberg.85 Hayes, J. (2018). The theory and practice of change management. Palgrave.
Digitalization of the financial sector and change management of Barclays bank 28The creation of a vision is another vital approach to the implementation of the projects. As shown by Papulova, (2014) vision has been integral in driving large technology firms such as Microsoft towards success which relied on Bill gates in the creation of a guiding objective. In this case, the creation of vision is regarded as a component of strategic management86. The final stages include creating quick wins building on the change as well as institutionalizing change. Quick wins in this case act as milestones which have to be fulfilled within a short time before the ultimate goal is met87. Apparently, the achievement of the ultimate goal may be an energy consuming process based on the various steps and requirements which have to be met. In this regard, therefore, meeting shorter and minor objectives is an effective way towards encouraging those concerned towards improving their participation in the process88. In other words quick wins provide the necessary energy and propulsion towards the achievement of a greater goal.