350 - hinking Simulation Team A

The simulation uses an urgency criticality matrix to

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The simulation uses an urgency-criticality matrix to help determine the significance of each dynamic in the store’s problems. This tool forces you to appraise the issues and factors involved with the problems that the store is facing,
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Simulation 3 Running Head: CRITICAL THINKING SIMULATION and establish the urgency of each. After examining all contributing factors and rating their importance, you can begin to uncover the causes of the problem. The next step in the decision-making process is identifying the causes of the problem. This is crucial to the decision-making process because if you do not know exactly what you are trying to fix, chances are the resolution will not be sufficient. Many times the symptoms of a problem are examined, instead of the actual problem. The simulation presented many perceived problems, some of which were symptoms of bigger problems, and some were simply fallacies. By working through the decision-making process, you can identify the real problems and come up with viable solutions. When developing possible solutions, you have to explore the benefits and consequences associated with that choice. The simulation gives you a chart listing several possible solutions to the different problems faced by the store, with the goal of increasing sales. From the alternatives listed, you can to select seven solutions to create a set. This technique helps you to evaluate the various choices and select the best resolution. After you have decided the course of action, you must implement your decision. The final part of the decision-making process is measuring the impact of your decision. This is the only way to figure out if the decision you have made is sufficient to resolving the problem. In the simulation you were only allowed to choose five metrics to evaluate the impact of your decisions on the store’s sales.
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