For example these employees could hold the job title

This preview shows page 4 - 5 out of 5 pages.

For example, these employees could hold the job title of Senior Customer Service Representative. This position will come with a higher range of pay because the position requires higher qualifications and comes with added responsibilities. Once the new job descriptions have been developed, they need to be communicated to the employees. Appropriate salary adjustments for those moving into the role of senior CSR should be made. By implementing an internally consistent compensation system, the company will mitigate legal risk and increase morale.
Image of page 4

Subscribe to view the full document.

P a g e | 5 References Martocchio, J. J. (2015). Strategic compensation: A human resource management approach (8th ed.). Upper Saddle River, NJ: Pearson Education, Inc. Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2017). Human resource management: Gaining a competitive advantage (10th ed.). New York, NY: McGraw-Hill Education. SHRM. (2018, January 12). Building a Market-Based Pay Structure from Scratch. Retrieved from, - samples/toolkits/Pages/buildingamarket-basedpaystructurefromscratch.aspx The Equal Pay Act of 1963. (n.d.). Retrieved from Wilkie, D. (2017, February 27). When Two Workers Doing the Same Job Earn Different Pay. Retrieved from, - relations/pages/pay-disparity-for-same-job.aspx
Image of page 5
You've reached the end of this preview.
  • Summer '16
  • Deborah Ketson

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern