Chapter 8 Lecture Notes

Happens when businesses include safety buffer to

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Happens when businesses include safety buffer to prevent stock-outs c. Small end-product demand fluctuations cause large fluctuations further up the supply chain d. Integrated business processes help mitigate the bullwhip effect 5. Corporate social responsibility a. Transparency and accountability within the supply chain helps save costs and create a good image 6. Supply chain planning a. Four types of plans are developed: a.i. Demand planning and forecasting a.ii. Distribution planning a.iii. Production scheduling a.iv. Inventory and safety stock planning 7. Supply chain visibility: ability to track products as they move through the supply chain but also to foresee external events 8. Supply chain analytics: use of key performance indicators to monitor performance of the entire supply chain, including sourcing, planning, production, and distribution 9. Radio Frequency Identification (RFID) a. RFID tags will soon replace standard bar codes b. Tags are programmable so there is a vast array of potential uses c. Scanning can be done from greater distance
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10. Customer relationship management (CRM) a. Organizations must work harder than ever to attract and retain customers where comparison shopping is the norm and competitors are just a click away. b. The web has changed business c. Companies search for ways to widen, lengthen, and deepened customer relationships 11. Sales Force Automation a.
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