day. They will do this by listening to their customers, by anticipating their needs, and by working with them to fulfill their hopes and ambitions. And they will do it all in a way that draws upon and strengthens the American Express brand. American Express prides themselves on eight basic principles. These were installed to keep the company grounded, and to make sure current employees, future employees, and shareholders, understand how serious American Express is about continuing to be the best. These core principles are as follows: 2
Customer Commitment - We develop relationships that make a positive difference in our customers lives. Quality - We provide outstanding products and unsurpassed service that, together, deliver premium value to our customers. Integrity - We uphold the highest standards of integrity in all of our actions. Teamwork - We work together, across boundaries, to meet the needs of our customers and to help the company win. Respect for People - We value our people, encourage their development and reward their performance. Good Citizenship - We are good citizens in the communities in which we live and work. A Will to Win - We exhibit a strong will to win in the marketplace and in every aspect of our business. Personal Accountability - We are personally accountable for delivering on our commitments. Leadership American Express is a triumphant company, and is continually one of the best 3
multinational financial services in the world. However, none of that would have been possible without Kenneth Chenault. Kenneth Irvine Chenault (born June 2, 1951) is an American business executive. He was the CEO and Chairman of American Express from 2001 until 2018. He is the third black CEO of a Fortune 500 company. Chenault was born in Mineola, New York, and is the son of a dentist and dental hygienist. His father, Hortenius Chenault, was a graduate of Morehouse College and Howard University Dental School. The elder Chenault passed the New York State dental exam with the highest score ever recorded as of January 2014. Kenneth Chenault attended the alternative Waldorf School of Garden City, where he served as senior class president. He then received a B.A. in history from Bowdoin College in 1973, and a J.D. from Harvard Law School in 1976. On February 10, 2014, it was announced that he had been elected to fill a vacated seat of the Harvard Corporation. He joined American Express in 1981, working in the Strategic Planning Group. He became president and chief operating officer in 1997, before finally becoming CEO of American Express in 2001. On November 15, 2010, Old North Foundation recognized Chenault with its Third Lantern Award for individual commitment and dedication to public service. In 1995, Ebony listed him as one of 50 "living pioneers" in the African-American community. Chenault was inducted into the Junior Achievement U.S. Business Hall of Fame in 2002. In 2008, he gave the commencement address at Howard University. The Foundation honored Chenault, and American Express, for their significant contributions to the preservation efforts of many significant monuments and landmark structures, including the steeple of the Old North Church.
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