specifications that the firm must meet, and during the engineering phase, many drafts of the project are completed and reviewed by the customer to ensure accuracy prior to production. This approach to organizational design yields improvements in quality, customer service, decreased cycle times, and lower turnover (Allen, 2012). While Vessco Incorporated certainly has a individual organizational design, they also have a unique culture, or fundamental set of assumptions and values (p. 20, Laudon, Laudon, 2016). A firm’s culture is a definitely a key component in their strategic direction; Not only does the organizational culture impact the management and many operational decisions, but it also affects how members within the organization interact on a daily basis. Workplace culture can even include the way employees greet each other in the morning, their communication styles, and the way they dress. For example, the office in Minnesota is organized so each department
MODULE 5 ASSIGNMENT 2 7 occupies an area of the building; The salesmen are located in the eastern side, the customer service team manages the north side, the project management department is in the western wing, and the service team is south located in the warehouse. One of the valued cultural factors at Vessco Incorporated is their monthly team luncheon, in which the company purchases a meal for the entire office to enjoy; Similarly, the company hosts a holiday party each year in which members of both their Minneapolis and Ames offices join together to celebrate the work year and interact with each other in a non-work setting. Organizations also serve different groups or have different constituencies, some primarily benefiting their members, others benefiting clients, stockholders, or the public (Laudon, Laudon, 2016). The nature of this leadership varies from company to company; For example, organizations can lean more towards democratic or authoritarian. Throughout Vessco Incorporated, there are various types of leadership that take form; The president of the company generally takes on a transformative leadership style, which means that they are actively working to inspire the organization as a whole and mutually respects each employee to the next. On the contrary, the manager of the customer service team certainly takes on more of a autocratic leadership style, which implies that they are generally more power-driven, less liked, and show more aggressive methods of leadership (Lazzari, 2018). The operations director, unlike both the president and the customer service manager, is more laissez-faire, meaning while she is well-liked and respected, there tends to be a lack of discipline and structure (Lazzari, 2018). The average leader is tasked with “the challenge of gathering and molding individuals into cohesive groups that are capable of achieving a common goal”; Thus, the most effective leaders bring out the best in individuals and of the group, while simultaneously driving innovation, encouraging strategic and creative thinking, and increasing profits and the organization’s overall value (Lazzari, 2018).
MODULE 5 ASSIGNMENT 2 8
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