Yes No Instant Brewed Process Flow Diagrams Morning Coffee Flow Chart 10 10
Lean Six Sigma QUAL50172 mod3-wk3-jan2016 Example: Transactional Process Flow of a Training Approval Process 1) Shaded Blocks Show Area of Focus for Process Improvement 11 11
Lean Six Sigma QUAL50172 mod3-wk3-jan2016 “Swim Lane” Process Map Shows Hand-offs and Interactions Between Organizations The Lean Institute at Tinker Air Force Base CVS System - BEFORE 12 12
Lean Six Sigma QUAL50172 mod3-wk3-jan2016 Spaghetti Maps Feet Traveled: Current State = ____ (Future State) = __ _ Process Map Places that people parts, paperwork data flow 13 13
Lean Six Sigma QUAL50172 mod3-wk3-jan2016 Mapping Transactional Processes Finance Finance Finance Procurement Manufacturing Technology Corrective Action Board Manufacturing Engineering Stress Design Tool Engineering Industrial Engineering SPC M&P Production Control Scheduling Quality Engineering Receiving Customer Support Manufacturing Shipping Value delivery process is not facilitated by functionality 14 14
Lean Six Sigma QUAL50172 mod3-wk3-jan2016 Levels of Mapping What Level Do You Want to Map? High-Level Process Map • Can show the link from suppliers outside your organization to the customers you deliver your product or service to Mid-Level Process Map • Can show your organization within the larger organization you work in Detail-Level Process Map • Show s the process within your organization that you wish to investigate further Start Stop Start Start Start Start Stop Stop 15 15
Lean Six Sigma QUAL50172 mod3-wk3-jan2016 Process Map Example Start Stop Name of Process Example of a Process Step Decision Step (Inspection) Information Box Data Box Date 16 16
Lean Six Sigma QUAL50172 mod3-wk3-jan2016 Mapping Information Flow 17 17
Lean Six Sigma QUAL50172 mod3-wk3-jan2016 Business/Organization Enterprise Model Product/Service Value Stream Processes Processes Process Start Process Finish Process Steps Processes Processes Organization Customers End-use Customers Suppliers Sub- Suppliers Process Steps Transactional Process Steps Return Return Plan Make Deliver Source Make/Repair Deliver Make Source Deliver Source Deliver Source Return Return Return Return Return Return Supply Chain Operations Reference (SCOR) Supplier Operations Customer Model Product and Services Cash/Funding Information 18 18
Lean Six Sigma QUAL50172 mod3-wk3-jan2016 Value Stream Map I’m going to have coffee Fill coffee maker with water Scoop coffee into coffee maker Get & place Filter in coffee maker Drink coffee Is taste OK Brew coffee Pour coffee into cup Add cream & sugar Water Supply Process Shopping Process Electricity Supply Process Eating Equipment Supply Process Tasting Process Housekeeping Processes Transactional & Support Processes Process Data & Information NVA = Non-value Added Time VA = Value Added Time VA Time NVA Time Temp of Water = ___ Quality of Water = ___ Pressure of Water = ___ Amount of Coffee = ___ Quality of Coffee = ___ Type of Coffee = ___ Defective Coffee = ___ 60 sec 30 sec 60 sec 360 sec 10 sec 60 sec 10 sec 10 sec 5 sec 600 sec 30 sec 19 19
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