Interview Summary and Communication Techniques I would begin the patient

Interview summary and communication techniques i

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Interview Summary and Communication Techniques I would begin the patient interview process by knocking on the exam room door prior to entering. I would clearly introduce myself by name as his care provider, and I would ask the patient for his name and date or birth for proper identification. I would also ask the patient how he prefers to be addressed, and I would ask if there is a family member or caregiver that he would like to accompany him during the visit. I would then explain to the patient that I would like to discuss his personal health information prior to conducting a physical examination. I would request that the patient notify me of any questions that may arise during our discussion, and for him to feel comfortable informing me if he does not wish to discuss certain topics. I would try to provide these clear expectations to let the patient know that he is an active participant in his care planning. Throughout the interview process, I would use open-ended questions to promote communication through more detailed responses. I would also verify that the discussed information is being communicated and comprehended clearly on both sides. The American Medical Association and health literacy experts recommend using several key communication techniques to improve patient-provider communication, and some of these include speaking slowly, using simple “living room” language, limiting to 2 or 3 messages at a time, and confirming understanding with the teach-back method (Koo, Horowitz, Radice, Wang, & Kleinman, 2016). Although we do not know the extent of this patient’s disability prior to the interview process, I would be sure to speak slowly and clearly. If the patient needs an interpreter or requests additional help from a
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  • Fall '18
  • Dr. Aimee Kirkendal
  • Health care provider, Horowitz

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