P 137 the origin of the handshake dates back hundreds

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Chapter 10 / Exercise 17
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(p. 137)The origin of the handshake dates back hundreds of years as a way to determine whether someone was holding a weapon.
Bloom's Taxonomy: UnderstandingDifficulty: MediumLearning Outcome: 4.514.Perception checking is one way to clarify a nonverbal cue that was received by stating what behavior was observed. (p. 139)
Bloom's Taxonomy: ApplyingDifficulty: HardLearning Outcome: 4.615.If you are seated when a customer arrives or approaches you, stand up and greet him or her. (p. 141)
Bloom's Taxonomy: UnderstandingDifficulty: MediumLearning Outcome: 4.716.The general public became aware of the impact of nonverbal communication messages when Julius Fast's book, Body Language, was published. (p. 116)
Bloom's Taxonomy: RememberingDifficulty: EasyLearning Outcome: 4.117.Posture or stance involves the way you position your body. (p. 119)
Bloom's Taxonomy: RememberingDifficulty: EasyLearning Outcome: 4.218.The range in which vocal messages are delivered is referred to as the degree of loudness or pitch. (p. 122)
Bloom's Taxonomy: UnderstandingDifficulty: MediumLearning Outcome: 4.219.Verbal noises are sounds, words or utterances that break silence, but add little to the conversation. (p. 125)
Bloom's Taxonomy: ApplyingDifficulty: HardLearning Outcome: 4.220.The term "gender communication" is used to refer to communication between males and females. (p. 133)
Bloom's Taxonomy: RememberingDifficulty: EasyLearning Outcome: 4.3
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Chapter 10 / Exercise 17
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21.Maintaining eye contact and smiling frequently are behaviors more often associated with females in relationships. (p. 133)
Bloom's Taxonomy: RememberingDifficulty: EasyLearning Outcome: 4.322.One way to get information about culture, habits, values and beliefs is to access sites on Facebook. (p. 136)
Bloom's Taxonomy: RememberingDifficulty: EasyLearning Outcome: 4.423.Playing with your hair, pulling at an ear and other such habits should be minimized because they tend to send negative messages to customers. (p. 136)
Bloom's Taxonomy: UnderstandingDifficulty: MediumLearning Outcome: 4.524.(p. 139)You should train yourself to look for nonverbal cues by becoming a "student of human nature." TRUEBloom's Taxonomy: RememberingDifficulty: EasyLearning Outcome: 4.625.(p. 139)To confirm your perception, you may ask for clarification by perception checking. TRUEBloom's Taxonomy: UnderstandingDifficulty: MediumLearning Outcome: 4.626.Knowing that 7 percent of meaning is received by the actual words used between two people, you (p. 116)

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