Policies were provided to take with him to review He was told that if action

Policies were provided to take with him to review he

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behavior and insubordination attitude happened again, he would be disciplined and/or terminated. Susan used her transformational leadership style when she pulled together a team to discuss the pharmacy issues. She appreciates the opinions of front-line staff and wants to know issues to find a common cause and to problem-solve. “Transformational leadership focuses on merging the motives, desires, values, and goals of leaders and followers into a common cause” (Sullivan, 2018 p.46). Susan was effective in handling the conflict and the behavior of Kevin immediately and in front of others. The next day, she allowed him to apologize and express his concerns but remained steadfast in her decision with discipline. ReflectionsMy initial perception was that my nurse leader was an effective leader and knew how to get teams to perform to their potential. This has not changed. I have even more confidence and respect for her and all the decisions and complexity responsibilities of the day to day operations of running a large Surgical Services Department. She can be serious when she needs to be but knows how to make others feel relaxed and tells stories of herself and family to make herself approachable and down to earth.
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