Types of business communication skills speaking

This preview shows page 4 - 6 out of 14 pages.

Types of Business Communication Skills Speaking Speaking or verbal communication is perhaps the most frequently used way to get a message across at the workplace, and it includes meetings, presentations, workshops, in-person interviews, and telephonic and video conferencing. It’s direct, it costs nothing, and it’s instant. It is also effective because it allows the receiver to pick up on critical non-verbal cues such as facial expressions, tone, pitch and body language. This communication skill is best used in situations where establishing a personal connection is important, such as conflict-resolution scenarios, team-building exercises and while selling a product. But as more and more businesses go global and they work with partners, clients and customers all over the world, verbal communication is losing out to digital platforms. Read how to improve your speaking skills . Writing This is another powerful business communication skill, which embraces the gamut from email, internal business memos, formal letters, bulletin boards, posters, flyers, PPTs etc.
Image of page 4

Subscribe to view the full document.

Effective writing requires careful choice of words that send out a message cogently and accurately. This form of communication is reliable; it can be used to reach multiple individuals all at once; and is the best way to convey technical information. Since it is precise and explicit, written communication is an effective tool to explain complex concepts and to issue instructions. It is unambiguous, and when the writer is articulate, he or she leaves no room for misinterpretation. Written communication also creates a paper trail for future reference and it also helps the legal teams of large companies do their job. Read how to improve your writing skills . Reading This is tough to master simply because more and more people, especially young people, are spending less and less time reading. Many limit their ‘reading’ to social networking sites and instant messaging, while reading only when absolutely necessary. Yet, to be a successful employee, executive, manager or CEO, you need to master the art of reading simply because at least half your business communication is in written format. It is the better half of ‘writing’ in the paragraph above! Read how to improve your reading skills . Listening Perhaps the most difficult business communication skill to practice, listening implies that you not only hear what someone is saying but also understand the content, decode all the non-verbal signals and filter the message without bias or prejudice. Effective listening is a winning tool in every manager’s toolkit, for it implies the ability to put oneself in someone else’s shoes, something every employee craves – an empathetic ear. Take that attitude to a much larger level and you have a company that listens to what its clients, customers and even the competition has to say.
Image of page 5
Image of page 6
  • Fall '19

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask 0 bonus questions You can ask 0 questions (0 expire soon) You can ask 0 questions (will expire )
Answers in as fast as 15 minutes