To analyze existing performance of a business process Research the following

To analyze existing performance of a business process

This preview shows page 99 - 102 out of 512 pages.

the current system that you must address with a workflow process. To analyze existing performance of a business process Research the following areas for your current business process: Existing process information Measures for improvement or new process requirements
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Siebel Business Process Framework: Workflow Guide Version 8.1, Rev A Developing a Workflow Process Process of Analyzing Business Requirements 100 The following sources might contain existing process information: Current business processes that are automated Management guidelines Written guidelines for business process rules or approval paths Written or unwritten internal procedures For example, assume you must document the lifecycle for a new work item, such as a service request, from the moment the service request is opened to the moment it is closed. Include information about decision points in the business process, such as when a service request must be escalated or which approval path an order pursues when it is high priority compared with low priority. Determining Areas for Improvement After you gather the required information about existing business processes, review the information to determine if there are areas for improvement in the business process or whether a new business process is required. To determine areas for improvement Consider each of the following areas for improvement: New management guidelines or business requirements that must be addressed Current problems that must be solved Areas you must make more visible Customer satisfaction issues Workflow processes you must automate Identifying Actions That a Business Process Performs This task is a step in “Process of Analyzing Business Requirements” on page 99 . A business process consists of various actions that must be performed in order to meet business requirements. Siebel CRM provides a number of predefined actions. Some example predefined actions include: Notifications. Send an email, page, or fax. Siebel Operations. Insert or update information in the Siebel database. Integration Messages. Request to send or receive data from an external system. Assignment. Request Assignment Manager to assign an object. Navigation. Navigate a user to a specific view through a user interact step or a call to Siebel Task UI. Server Request. Request the Siebel Server Request Broker to run a server process.
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Developing a Workflow Process Process of Analyzing Business Requirements Siebel Business Process Framework: Workflow Guide Version 8.1, Rev A 101 Except for Siebel operations, these actions are started by calling a method on a business service. A predefined business service can be used to implement an action in a variety of settings and technical configurations. You might identify a specialized action that you are interested in calling in your workflow process, such as calculate credit risk . A specialized action can be added by defining a custom business service. A workflow process can call both a predefined and a custom business service. For more information, see
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  • Summer '16
  • Oracle
  • Siebel Workflow, Workflow Guide

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