User Property Name User Property Value Assignment Manager Component AsgnSrvrSR

User property name user property value assignment

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User Property Name User Property Value Assignment Manager Component AsgnSrvrSR
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Running Siebel Assignment Manager Running Dynamic Assignment Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 221 NOTE: When the Assignment Policy Action is set to Assignment Request (In Process), the Server Request Broker and the Assignment Manager components are not explicitly used in dynamic assignment. Requirements for dynamic assignment are that: Triggers are generated using Generate Triggers component Workflow Monitor Agent is running Assignment policies are set and activated (Optional) If you are using skills, make sure the MaxSkillsAge parameter is set to a value greater than 0 seconds NOTE: Dynamic assignment can refresh employee, position, and organization skills from the database if changes are made to these items. The MaxSkillsAge parameter, if defined, forces Assignment Manager to reload this information. By default, this parameter is not set. For more information about MaxSkillsAge, see “Modifying the Siebel Assignment Manager Component Parameters” on page 199 . Workflow Monitor Agent To run dynamic assignment, a Workflow Monitor Agent task must be running. Workflow Monitor Agent detects when a user changes data related to objects. For more information about Workflow Monitor Agent, see Siebel Business Process Framework: Workflow Guide . Generate Triggers The Generate Triggers component generates the database triggers used by Workflow Manager to detect changes. Generate Triggers reads the Siebel repository definitions for Workflow Policy Object and Assignment Object and generates the appropriate database triggers to monitor changes. Process of Running Dynamic Assignment This topic is part of “Running Dynamic Assignment” on page 220 . You run dynamic assignment only in default mode, which means all active rules are loaded and processed. Rule group mode is not supported. To set up dynamic assignment, perform the following tasks: 1 (Optional) “Reviewing Triggers for Dynamic Assignment” on page 222 2 Generating triggers, using either of the following procedures: “Generating Triggers for Dynamic Assignment Using the GUI” on page 223 “Generating Triggers for Dynamic Assignment Using the Server Manager Command-Line Interface” on page 224 3 “Starting Workflow Monitor Agent for Dynamic Assignment Using the Server Manager Command-Line Interface” on page 224
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Running Siebel Assignment Manager Running Dynamic Assignment 222 Reviewing Triggers for Dynamic Assignment The database triggers created by the Generate Triggers component detect record changes in the Siebel Database and place an assignment request in the S_ESCL_REQ (escalation request) table for the Workflow Monitor Agent to pick up the request and invoke the Assignment Manager. However, triggers generated for Assignment Manager can reference other database columns not associated with assignment rules.
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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