132 if the equipment is faulty during the term you

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13.2 If the equipment is faulty during the term, you must call our telephone service desk to let us know. 13.3 Except where otherwise provided by law, you’re responsible for the costs associated with claiming under this clause. 13.4 We aim to, but can’t guarantee, that the Managed Security Services will produce particular results or outcomes for you (such as achieving external certification, accreditation or industry standards). In particular, internet policies and security can’t detect every possible limitation or fraudulent activity, can’t guarantee that your systems will operate in an error-free way, or that they’ll be safe from malicious attack. 13.5 You have to assess whether any of our recommendations are appropriate for you before you implement them or ask us to implement them for you. Risks and permissions 13.6 You acknowledge that: (a) the Managed Security Services may result in interruptions, loss and damage to you, including to your computer systems, networks, websites, software, hardware, internet connections and data; (b) security testing is inherently risky and carried out over public networks, which may result in unexpected outcomes like system crashes or the inadvertent disclosure of information; (c) as part of some of the Managed Security Services, we actively attempt to breach security controls and gain access to your systems, which may be criminal activity if we did it without your permission, so you are giving us that permission throughout the term of the Managed Security Services; (d) if any of our activities are reported to an external body or authority, you’ll do everything necessary to make sure that body is aware you authorised the activities involved in the Managed Security Services; and (e) our services are based on information you give us and the infrastructure you have in place at the time we perform the Managed Security Services. 14 INTELLECTUAL PROPERTY RIGHTS 14.1 We own all intellectual property rights in any material we develop for you in carrying out the Managed Security Services. 14.2 Where we have designed your service we own all intellectual property rights connected with the design, including in the network diagrams, management IP addresses and equipment configurations ( Items ). 14.3 We grant you a licence to use the Items solely for the purpose of your service. The licence ends on expiry or termination of your relevant service. 14.4 The network diagrams and other information that we supply you with your service is confidential information to us. You must ensure that you keep the network diagrams and other information confidential. You may only disclose the network diagrams and other information in your business for the purposes of using your service (unless you have our prior written consent to do otherwise).
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