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JJJJJJJJJJJJJJJJJJJJJJJJ)WHENANDWHEREDOI NEEDTODOTHIS?You will do this task in your workplacekkkkkkkkkkkkkkkkkkkkkkkk)WHATDOI NEEDTODOIFI GETSOMETHINGWRONG?
llllllllllllllllllllllll)If your assessor identifies that your documentation is not clear or you have not provided sufficient detail, they will give you some feedback and talk to you about resubmission. mmmmmmmmmmmmmmmmmmmmmmmm)INSTRUCTIONS:nnnnnnnnnnnnnnnnnnnnnnnn)This assessment follows on from Assessment Task 4.oooooooooooooooooooooooo)You are required to work with three clients to coordinate services and support activities. pppppppppppppppppppppppp)You will need to do the following:Provide information to service providers to explain feedback methods regarding the effectiveness of services and activities provided to clientsObtain feedback from service providersObtain feedback from clients and/or their family and carersProvide a report to the supervisor. Note: You will need to observe privacy and confidentiality while completing this assessment. Do not use any information that would identify clients. Refer to clients as ‘Client 1’, ‘Client 2’ and so on.qqqqqqqqqqqqqqqqqqqqqqqq)
rrrrrrrrrrrrrrrrrrrrrrrr)PARTA: ADVISESERVICEPROVIDERSHOWTOGIVEFEEDBACKONEFFECTIVENESSOFSERVICESANDACTIVITIESssssssssssssssssssssssss)For this task you must prepare information that can be given to all service providers to let them know how they can provide feedback on the services and support activities that they provide to clients.tttttttttttttttttttttttt)You must read your organisation’s policies and procedures on obtaining feedback from service providers and discuss with your supervisor or other colleagues to find out how feedback is obtained in your service.uuuuuuuuuuuuuuuuuuuuuuuu)Your advice to service practitioners may be prepared in the following formats:EmailPrinted information sheetOther mechanism specified by organisational policies and procedures.The advice must include the following information:How your organisation will ask for feedback How the service provider can provide feedback at other timesWhat the feedback will be used forContact information for your organisation.Hand in your completed advice to your assessor.vvvvvvvvvvvvvvvvvvvvvvvv)PARTB: OBTAINFEEDBACKFROMSERVICEPROVIDERSwwwwwwwwwwwwwwwwwwwwwwww)For Part B you are required to obtain feedback from at least one service provider for the three clients you worked with in Assessment Task 4.xxxxxxxxxxxxxxxxxxxxxxxx)You must obtain the feedback under the supervision of your supervisor or a work colleague nominated by your supervisor.yyyyyyyyyyyyyyyyyyyyyyyy)The feedback method will depend on procedures, but may include such things as:Case management meetingService provider’s reportPhone callEmail.